Refund & Exchange Policy

We want you to love what you wear. If something isn’t right, this policy explains how exchanges, cancellations and refunds work at Venus Vibe.

Exchange window

We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be:

• in the same condition in which you received it — unworn, unwashed and unused;
• with all original tags attached and in its original packaging;
• accompanied by the receipt or proof of purchase.

How to start an exchange

Email us at support.venusvibe@gmail.com or message us on WhatsApp at +91-6283 218 059 with your order number and a short note about the issue. If your exchange is accepted, we’ll share instructions on how and where to send your package.

Items sent back to us without first requesting an exchange will not be accepted. Reverse shipping charges are borne by the customer.

Refunds (store credit)

For approved returns and exchanges, refunds are issued as store credit. Store credit is valid for one year from the date of issue and can be redeemed only on our website. Store credits are non-transferable and cannot be exchanged for cash.

Cancellations

You can cancel your order any time before it has been dispatched. Email support.venusvibe@gmail.com with your order number and we will confirm the cancellation and initiate your refund.

Damages and issues

Please inspect your order as soon as it arrives. If an item is defective or damaged, or if you have received the wrong item, contact us immediately with photographs so we can evaluate the issue and put it right.

Items that cannot be exchanged

• Items marked as final sale or bought during a clearance promotion.
• Items that have been worn, washed, altered or damaged after delivery.
• Items returned without tags or original packaging.
• Gift cards.

Exchanging for a different piece

The quickest way to get the piece you want is to request an exchange for the item you have and, once it is approved, place a separate order for the new piece.

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