Privacy Policy

This Privacy Policy describes how www.venusvibe.in (the “Site”, “we”, “us” or “Venus Vibe”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information”.

Device information

Examples collected: web browser version, IP address, time zone, cookie information, which pages or products you view, search terms, and how you interact with the Site.
Purpose: to load the Site correctly for you, and to understand how the Site is used so we can improve it.
Source: collected automatically when you access the Site using cookies, log files and similar technologies.
Shared with: Shopify, which hosts our store, and Google Analytics where enabled.

Order information

Examples collected: name, billing address, shipping address, payment information (including card details and UPI identifiers), email address, and phone number.
Purpose: to provide products to you, process payments, arrange shipping, send invoices and order confirmations, communicate with you, screen orders for fraud, and — where you have opted in — send you information about our products.
Source: collected from you.
Shared with: Shopify, our payment gateway, and our shipping and fulfilment partners.

Customer support information

Examples collected: your name, contact details, order number and the contents of your message, including messages sent to us on WhatsApp or email.
Purpose: to answer your query and provide customer support.
Source: collected from you.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us using the details below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers who help us provide our services and fulfil our contracts with you. For example:

We use Shopify to power our online store. You can read how Shopify uses your Personal Information at shopify.com/legal/privacy.
We use payment gateways and logistics partners to take payment and deliver your order.
We may share your Personal Information to comply with applicable laws, to respond to a lawful request for information, or to otherwise protect our rights.

Behavioural Advertising

We may use your Personal Information to show you advertisements or marketing messages we believe are relevant to you. Where we use Google Analytics to understand how customers use the Site, you can read more at policies.google.com/privacy and opt out at tools.google.com/dlpage/gaoptout.

You can opt out of targeted advertising through the settings offered by each platform, including Meta and Google, or via the Digital Advertising Alliance portal at optout.aboutads.info.

Using Personal Information

We use your Personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfilling your order, and — where you have chosen to hear from us — keeping you up to date on new collections and offers.

Retention

When you place an order through the Site, we retain your Personal Information for our records unless and until you ask us to erase it, subject to any retention period required by tax and accounting law in India.

Your rights

You may ask us to access, correct, update or erase the Personal Information we hold about you. To exercise these rights, contact us using the details below and we will respond within a reasonable period.

If you are a resident of the European Economic Area, you additionally have the right to port your data and to object to processing based solely on automated decision-making. Personal Information collected through our Shopify store may be transferred outside India for storage and processing.

Cookies

A cookie is a small amount of information downloaded to your device when you visit the Site. Cookies allow the Site to remember your actions and preferences, keep your cart intact between pages, and help us understand how the Site is used.

Cookies necessary for the store to function

Name	Function
_ab	Used in connection with access to admin.
_secure_session_id	Used in connection with navigation through the storefront.
cart	Used in connection with the shopping cart.
cart_sig, cart_ts, checkout_token, secret	Used in connection with checkout.
secure_customer_sig, storefront_digest	Used in connection with customer login.
_shopify_u	Used to facilitate updating customer account information.

Reporting and analytics

Name	Function
_tracking_consent	Tracking preferences.
_landing_page, _orig_referrer	Track landing pages.
_s, _shopify_s, _shopify_fs, _shopify_y, _y	Shopify analytics.
_shopify_sa_p, _shopify_sa_t	Shopify analytics relating to marketing and referrals.

Most browsers accept cookies automatically, but you can block or delete them through your browser settings. Please note that removing or blocking cookies can affect your experience and parts of the Site may not work as intended.

Do Not Track

Because there is no consistent industry standard for responding to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.